UX Audit Tool Purpose-Built for SaaS Products

In the SaaS world, user experience directly impacts your bottom line. A confusing workflow costs you customers. A feature users can't find might as well not exist. A support ticket caused by unclear UX is a symptom of a deeper problem that's affecting many more users who simply churn instead of complaining.

The challenge is that SaaS products grow complex over time, and it's easy to lose sight of the user experience when you're deep in the weeds of product development.

Don't Wait Until Churn Becomes a Crisis

Many SaaS companies wait until churn becomes a crisis before they investigate UX issues. They run exit surveys, analyze usage data, and eventually realize that users are leaving because they can't figure out how to use the product effectively. By then, you've already lost customers and revenue.

The smarter approach is proactive UX auditing—regularly analyzing your core workflows to catch friction points before they become churn factors.

How Krux AI Helps SaaS Teams

Choose a critical workflow and record a complete walkthrough:

• Your main user dashboard
• Settings and configuration flow
• A key feature that drives retention
• A new capability you recently shipped

Upload it to Krux AI and receive a detailed analysis identifying usability problems, confusing patterns, missing guidance, and opportunities for improvement.

Common Issues That Drive Churn

The analysis often reveals issues you've become blind to because you use the product every day:

• Overwhelming settings - 30 different options with no categorization or search, forcing users to scan everything
• Buried features - Powerful features hidden three clicks deep with no clear entry point
• Vague errors - Messages like "Invalid input" without explaining what's wrong or how to fix it
• Empty empty states - Blank screens leaving new users confused about what to do next

Each of these issues drives churn, but they're invisible when you know the product intimately.

Make Audits Part of Your Cadence

Smart SaaS teams make UX audits part of their regular process:

• Before launch - Audit new features to catch issues early
• Quarterly reviews - Revisit core workflows to ensure they haven't accumulated friction
• Churn analysis - Analyze workflows that correlate with churn or support tickets

The result is a product that gets easier to use over time instead of harder, users who successfully adopt your features instead of getting frustrated, and lower churn driven by better user satisfaction.